Rio Bali values ​​the privacy and personal data security of every website user. This Privacy Policy explains how we collect, use, store, and protect information provided by users when accessing the website and using Rio Bali services.

1. Information We Collect

When you make a booking, contact us, or use Rio Bali services, we may collect certain information such as:

• Full name
• Phone number or WhatsApp number
• Email address
• Travel and booking details
• Number of participants
• Travel dates
• Other information required to fulfill service needs

We may also collect technical information such as IP address, device type, browser details, and website usage activity to help improve security and service quality.

2. Data Usage

The collected data is used to:

• Process and confirm bookings.
• Contact customers regarding their travel.
• Provide information about services and tour packages.
• Arrange transportation and travel requirements.
• Improve the quality of the website and Rio Bali services.
• Comply with applicable legal obligations.

3. Data Protection

Rio Bali strives to safeguard user personal data by implementing appropriate measures to prevent unauthorized access, use, alteration, or disclosure of data.

We do not sell or rent customer personal data to third parties. Data is only shared with parties necessary to support travel services or when required by law.

4. Data Retention

Personal data will be retained for as long as necessary for booking purposes, customer service, administration, and other purposes permitted under applicable regulations.

Once the data is no longer required, it may be deleted or destroyed in accordance with applicable policies and regulations.

5. Cookies

The Rio Bali website may use cookies or similar technologies to help enhance the user experience, understand website usage, and maintain website functionality and security.

Users can manage or disable cookies through their respective browser settings.

6. User Rights

Users have the right to request information regarding the personal data we hold, request the correction of inaccurate data, and request the deletion of data under certain conditions, in accordance with applicable regulations. Law No. 27 of 2022 grants various rights to personal data subjects and outlines the obligations of parties processing such data.

7. Third-Party Links

The Rio Bali website may provide links to third-party services or websites, such as communication, payment, or social media platforms. Rio Bali is not responsible for the privacy policies or data management practices of such third-party websites.

8. Changes to the Privacy Policy

Rio Bali may update this Privacy Policy from time to time to reflect changes in services, technology, or applicable regulations. Changes will be posted on this page.

9. Contact Us

If you have questions regarding the Privacy Policy or wish to exercise your rights concerning your personal data, please contact Rio Bali using the contact information provided on the website.